Customer Service

• Conduct of the service audit
• Development and implementation of the service strategy
• Development and implementation of service-standards
• Improving the effectiveness of phone-, counter- and support services
• Development and optimization of the service-steps
• Defining training needs and conducting training
• Measurement and inspection of service quality (Mystery Shopping)

Composing grant, financing, and subsidy applications with consulting-support

The goal of this service is to help the client to quickly and effectively compose an application for financing or grant. The use of a professional consultant is especially valuable when the company is lacking necessary human and time resources.  Our consultants will gladly help you in the preparation, project-management, and finishing phases.

Estonia’s membership in the European Union brings an opportunity to take part in many European Union funding programs, such as INTERREG III. Also the Baltic Small-Capital Fund and several domestic funds and foundations have been opened.

I. Preparation of the subsidy application

We carry out analysis of the foundation resources and offer the most suitable solution for accomplishing the ideas/ projects. We help you to construct the following documents: business-plans, development-plans, preliminary studies, profitability analyses, etc. In addition we help to find partners for co-operation from Estonia and abroad.  

II. Project-management

PW Partners consultants have extensive experience in project-management and, according to the customers wishes, we carry out project-management, accountancy and planning and monitoring of the budget.’ Managing different types of projects demands a lot of experience – thus, when you involve consultants from PWP, you will save your company time and money.

III. Consultancies and project monitoring

To guarantee conformance to EU demands and rules, our consultants can review your project before submitting the application. In addition to feedback, we will also make corrections and improvements where necessary.